Advocare - Distributor down grade to preferred customer fee
I was a distributor for almost 5 years. In June I tried to place an order and received a message stating I was being down graded to a preferred customer, and the fee was $19.95.
I had to agree to this downgrade in order to place my order. Now, in August I try to place another order and am told I need to pay the $19.95, again. I called and the customer service rep stated that in June I just agreed to my downgrade but did not pay for it. I could not have ordered in June without paying the fee.
The bottom line is after 5 years of taking Advocare products I will be changing product lines. It is too bad as I like their product.
Product or Service Mentioned: Advocare Customer Care.
Reason of review: downgrade.
Preferred solution: Let the company propose a solution.
Comments
I am a current distributor and I have a 40% discount. I do not want to become a preferred customer and decrease my discount.
I just paid my yearly membership fee in January and will not be paying again. If I do not receive my earned 40% for the remainder of the year I paid for, I will contact that attorney in Texas.
Paid for my distributorship in May ($50) and now cannot log into my account to order without first agreeing to the 'downgrade'; which I am not agreeing to! I spent a lot of money on product to get the 40% distributorship discount several years ago.
I don't want to be a preferred customer, I want my 40%.
That is the way it was pitched to me when I joined. I didn't need to actually sell, but buying the large quantity upfront would allow me to receive the 40% discount.